Due to the nature of our products and services, all purchases are final and non-refundable once access or delivery has been provided. Please read this policy carefully before making a purchase.
Scope
This policy applies to all digital products and services provided by Alisrah, including invitation themes, templates, builder content, and related digital assets.
General Policy
Because our products are digital and access is delivered immediately after purchase, we do not offer refunds in most circumstances. Purchases are considered final once access or delivery is provided.
Non-Refundable Situations
We do not provide refunds for:
- Change of mind
- Accidental purchases
- Unused services
- Customized invitation services that have already been processed
Exception — Duplicate Payments
If a customer is charged twice or makes a duplicate payment accidentally, we will review the request and refund the duplicate charge where appropriate.
To request a duplicate-payment refund, contact our support team at support@alisrah.com within 24 to 48 hours of the transaction and provide the transaction reference or receipt. Approved duplicate-payment refunds are typically processed within 24–48 hours.
How to Request Support
For any refund requests or billing support, please contact our official support email:
Support & Contact
Our support team is available to assist with billing enquiries and duplicate payment reviews. When contacting support, please include:
- The email address used to make the purchase
- The transaction reference or receipt
- A brief description of the issue
We aim to acknowledge refund or billing enquiries within 1 business day and to resolve approved duplicate-payment refunds within 24–48 hours.
Legal
This Refund Policy forms part of our Terms of Service. If you have questions about how this policy applies to your purchase, please contact support at support@alisrah.com.